Experience
Support and Testing Manager – Discovery Software, 2007 – Present
- Develop and implement training materials
- Conduct employee hiring and reviews
- Primary contact for several partner companies
Software Project Manager – Discovery Software, 2005 – 2007
- Oversee two to five employees
- Managed all aspects of SDLC
Configuration Manager – Discovery Software, 2003 – 2005 (part-time)
- Maintain source control server
- Build software products (Delphi, C++)
- Test software components
- Report defects
Support Representative – Discovery Software, 2003 – 2005 (part-time)
- Assist customers with installation, configuration and maintenance of Principalm
Supervisor/Server – Medazona Bar and Grill, 2002-2003 (part-time)
- Responsible for opening/closing duties
- Detailed guest services
Senior Second Assistant Manager – McDonalds, 1996-2002
- Development, maintenance and implementation of training program
- Conducted crew reviews
- Developed crew schedules
- Ordering and receiving of inventory
- Management of resources throughout shifts
- Handled cash
Education
- Project analysis and design
- End user training and support
- Business communications: writing progress reports, documentation as well as formal presentations
- Efficient with Microsoft Word, Excel, Access and PowerPoint
- Website development using PHP, MySQL and javascript
- Plan, install, configure, troubleshoot and maintain a local area network